Important Update: Palace Central Heater App Accessibility

Important Update: Palace Central Heater App Accessibility



We want to provide an update regarding the Cloud Intelligence App used with the Palace Central Heater.

What’s happening:
Recently, some customers have reported difficulty locating the app in the Google Play Store. This is due to a temporary compliance review by Alibaba Cloud, not an issue with the app itself, our product, or our developer account. There is currently no confirmed date for when Google will reinstate the app in the Play Store.

What this means for existing users:

  • If you already have the Cloud Intelligence App installed on your device, it will continue to work as normal.

  • You can continue using all app features without interruption.

Temporary solution for Android users:
We are providing a verified APK file for Android devices. This APK has been tested with the heater’s WiFi chip and confirmed to work on multiple devices. Important safety note: Only download APKs from secure sources. Our provided APK is clean and virus-free, but downloading from unknown websites can pose a risk.

Download links:

How to Install the Cloud Intelligence App on Your Android Phone

1. Download the file
Open the email on your Android phone and download the attached APK file.
(If you downloaded it on a computer, transfer it to your phone via cable, cloud, or other methods.)

2. Allow installation from unknown sources

  • Go to Settings → Security / Privacy → Install unknown apps.

  • Select your email app (e.g., Gmail, Outlook) or your file manager and enable Allow from this source.
    (The exact path may vary depending on your phone model.)

3. Install the APK

  • Open your File Manager and locate the downloaded APK (usually in the Downloads folder).

  • Tap the file and choose Install.

4. Open the app
Once the installation is complete, tap Open or find the app icon on your home screen.

5. Connect Your Heater
Follow the official Palace Central Heater WiFi Connection Guide to connect your device via Bluetooth and WiFi.

⚠️ Note:

  • Because this app is not from the Google Play Store, your phone may display a warning. Only proceed if the APK comes from ASL Solutions.

  • If installation fails, ensure your phone has enough storage and is running a compatible Android version.

Next steps:
We’re closely monitoring the situation and will provide updates as soon as the app is restored to the Google Play Store. In the meantime, using the APK file ensures you can continue using your Palace Central Heater without interruption.

If you need assistance with installation or have any questions, don’t hesitate to reach out to our support team. Thank you for your patience!

If you want, I can also create a visually friendly version with headings, icons, and tips that’s perfect for your website or email newsletter—so it’s easier for customers to follow. Do you want me to do that next?

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